Canadial Know Who Called

(628) 261-5397

Sausalito, CA

Medium risk

(628) 261-5397 is likely an unwanted sales call: 19 FTC complaints and 4 FCC complaints, recorded messages in 26% of the FTC complaints, most often about dropped calls or silence (32%).

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19
FTC complaints
4
FCC complaints
26%
Recorded messages
Dec 19, 2023
Latest report

Complaint history

19 FTC complaints between May 25, 2022 and Dec 19, 2023.

The FTC complaints came in 7 of the 20 months from May 2022 to Dec 2023.

May 2022: 2Jun 2022: 1Jul 2022: 0Aug 2022: 0Sep 2022: 3Oct 2022: 0Nov 2022: 2Dec 2022: 1Jan 2023: 0Feb 2023: 0Mar 2023: 0Apr 2023: 0May 2023: 0Jun 2023: 0Jul 2023: 0Aug 2023: 0Sep 2023: 5Oct 2023: 0Nov 2023: 0Dec 2023: 5May 2022 Dec 2023
FTC complaints per month (by call date); peak 5 in a month.

FTC complaints are filed by consumers with the U.S. Federal Trade Commission's Do Not Call registry; they aren't verified by the FTC or by us.

Complaints to the FCC

4 complaints to the U.S. Federal Communications Commission between Feb 4, 2021 and Oct 18, 2021; 1 gave it as the number to call back rather than the caller ID.

Of the 4 complainants, 3 got a call that hung up or stayed silent and 1 heard a recorded message. They filed them as unwanted calls (4). Complainants were in California (4).

Source: FCC Consumer Help Center, Consumer Complaints Data (public domain), complaints about unwanted calls, telemarketing and robocalls. The FCC doesn't verify the facts alleged in complaints, and neither do we.

What callers claimed

6 of its 19 FTC complaints (32%) are about dropped calls or silence, against 16% of the 10,292 FTC complaints about all numbers in area code 628.

Complaint categories chosen by FTC complainants:

  • Not specified / other 12 · 63%
  • Dropped call or no message 6 · 32%
  • Energy, solar & utilities 1 · 5%

Who called

The number's block is assigned to Bandwidth.com CLEC, LLC in Sausalito, CA.

Is it a debt collector?

Nothing says it is: none of its 23 complaints describe debt collection.

When the calls came

Time of day of 19 calls; most often the 7 p.m. hour (7):

12a 6a 12p 6p

Day of the week of 19 calls; most often Wednesday (7):

Sun Mon Tue Wed Thu Fri Sat

The date and time of the call as complainants entered them on the FTC form; the time zone isn't recorded. Times entered as exactly midnight or noon are left out (they're usually the form's default).

Location

Location of the number block
Sausalito, CA, USA
Block assigned to
Bandwidth.com CLEC, LLC

From the North American Numbering Plan Administrator (Nov 3, 2026). This is who the number block was assigned to; numbers can be moved between carriers, and caller IDs can be faked.

None of 19 complainants have area code 628, the number's own. The calls reached people elsewhere, so this isn't a local caller to them.

All 19 FTC complainants were in California. Statewide, California ranks #26 of the 50 states and DC for Do Not Call complaints per resident: 283,769 in the last 12 months, 721 per 100,000 people. Spam calls in California.

Where FTC complainants were located (U.S. states):

  • California 19 · 100%

Complainants' cities:

La Mirada, CA (2) · Milpitas, CA (1) · San Francisco, CA (1)

As typed on the FTC form, with spelling variants merged; complaints without a city aren't counted.

Area code 628: where it is, time zone, spam calls →

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Answers from visitors, one per person per month (asked at the top of the page).

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Recent community reports

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What to do

Questions about (628) 261-5397

Who called me from (628) 261-5397?
No complaint names the caller; FTC complainants most often said the calls were about dropped calls or silence. The number is in a block assigned to Bandwidth.com CLEC, LLC in Sausalito, CA (NANPA, Nov 3, 2026); numbers can move between carriers, so the caller's provider may differ.
Is (628) 261-5397 a scam?
Canadial rates it medium risk, from 23 complaints, latest Dec 19, 2023, robocalls in 26% of the FTC complaints.
Is (628) 261-5397 a debt collector or collection agency?
Nothing says it is: none of its 23 complaints describe debt collection.
Should I call (628) 261-5397 back?
No. Calling back can confirm that your line is answered. If the caller claimed to be a company or agency you deal with, contact it on a number you find yourself.
How many times has (628) 261-5397 been reported?
19 complaints to the U.S. FTC's Do Not Call registry between May 25, 2022 and Dec 19, 2023 and 4 complaints to the U.S. FCC between Feb 4, 2021 and Oct 18, 2021.
What do callers from (628) 261-5397 say?
6 of its 19 FTC complaints (32%) are about dropped calls or silence, against 16% of the 10,292 FTC complaints about all numbers in area code 628.
When does (628) 261-5397 call?
In FTC complaints, the most common time was the 7 p.m. hour (7 of 19 calls with a time); the most common day was Wednesday (7 of 19).

Data updated: FTC complaints through Nov 13, 2026; FCC complaints refreshed daily; numbering records as of Nov 3, 2026; community reports live. How this page is built.